Operations Assistant, Idlib, Syria

Travel: Travel to Field Upon Request and need

Area of Responsibilities: Area Based - Northwest Syria

Relief International (RI) is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

Job Profile

The Operations Assistant is responsible for providing day-to-day administrative and operational support to ensure the smooth functioning of office and guesthouse (GH) facilities. The role focuses on office and premises management, including maintenance, cleanliness, and effective oversight of support services such as cleaning staff.

The Operations Assistant supports the Operations Officer in procurement and fleet-related activities

Key Responsibilities

Accountability and Complexity

• Maintain and regularly update office and kitchen supplies trackers, ensuring timely replenishment and availability of all essential items.
• Ensure the office and guesthouse are maintained in excellent condition, including cleanliness, functionality, and adherence to safety standards.
• Support coordination with Finance for timely vendor payments and follow-up on pending transactions.
• Provide day-to-day operational and administrative support to ensure smooth and efficient office functioning.
• Follow up on premises-related issues, including repairs, utilities, and service providers.
• Supervise and guide cleaning staff to ensure proper hygiene standards in office and GH.

Fleet Management

• Assist in preparing and following up on office and program movement plans.
• Collect drivers' log sheets on a weekly basis and support in tracking attendance and overtime.
• Assist in monitoring vehicle condition and ensure compliance with RI standards through regular checks.
• Other duties as assigned.

Procurement:

• Support daily procurement activities, including collecting RFQs and preparing necessary documentation.
• Maintain and regularly update procurement trackers.
• Assist in the preparation of Purchase Orders (POs) and contracts, ensuring completeness and accuracy.
• Other duties as assigned.

Behavior and Conduct

• Will ensure the highest standards of behavior inside and outside of work promotes the values in RI's code of conduct and safeguarding policies
• Will be a model for ethical conduct standards for other team members
• Will ensure own actions and the actions of the team's members they manage do not impact the safety of the RI team and the vulnerable communities we serve
• Will ensure external stakeholders are aware of RI conduct and reporting mechanisms
• Report any concerns

Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor's degree in Business Administration or other relevant field
• 1-2 years of experience in similar roles.
• Previous NGO experience is an added value.
• Willingness and ability to work effectively with a wide variety of people.
• Basic English and Arabic are required.
• Flexibility to support by field visits.
• Very excellent command on excels and word Microsoft operating system.
• Ability to work as part of a team and coordinate with project personnel.

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

How To Apply

• To apply for this post, click on the “Apply” button in the job advert page.
• You will be asked to upload a CV and Cover Letter.

Closing Date

April 30, 2026

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.