People and Culture Coordinator

Job Title: People and Culture/HR Coordinator

Work Location: Syria, Damascus

Position Summary

The People and Culture Coordinator is a key contributor to the P&C team ensuring effective and consistent delivery of P&C service. This role will work closely with Head of P&C in the implementation of CO P&C policies, procedures, approaches and practices in line with CARE People and Culture Strategy. The employee is required to collaborate with other P&C teams in implementing various people and culture operational functions across all offices in Syria which includes but not limited to recruitment and selection, compensation and benefits administration, performance management, safeguarding, learning and development, employee engagement and HR compliance.

The employee is also required to;

1. Remain aware of and comply with safety and security regulations/procedures and bear responsibility for personal safety and security while under contract.

2. Comply with CARE Policies which includes but not limited to Safeguarding Policy, Code of Conduct and other organizational and P&C policies.

3. The organization has a zero-tolerance approach towards sexual harassment, exploitation and abuse, and child abuse towards any person including our staff, representatives, partners, programme participants and members of the community where we work. We expect all staff, partners and related personnel to share this commitment by understanding, abiding by and working within the organization International Safeguarding Policy and related framework at all times whilst representing the organization.

4. Ensure that all direct team members are aware of their responsibilities with the CI Safeguarding Policy commitments, including signing of the Safeguarding Policy and Code of Conduct, and completing induction and refresher trainings;

5. Depending on specific role and responsibilities, may be requested to comply with the terms of additional policies, guidelines and related regulations, as and when necessary.

Key Responsibilities

Implement P&C recruitment strategies and policies

• Managing the end-to-end process for various recruiting workflows (from requests, leading recruitment strategy meetings, job posting, longlisting, scheduling tests/interviews, reference checks and onboarding);
• Support the success of CARE recruitment strategy through contribution to strategic projects/initiatives
• Follow up with the recruitment request approval process ensuring it is in line with the recruitment plan;
• Collaborate with various departments and provide the P&C advice and support to ensure a seamless candidate experience;
• Ensure all recruitments have an updated job description that reflect the current needs as well as clear defined selection criteria to support the selection of the right talent to contribute to organizational goals and objectives;
• Ensure all candidates receive timely feedback after each recruitment stage ensuring effective communication for each step;
• Prepare the offer letters for new joiners and employees changing positions after a successful recruitment process and ensure approval by Head of P&C.
• Maintain an up-to-date industry knowledge on recruitment strategies and approaches;
• Work with hiring managers to ensure smooth and timely implementation of recruitment and selection processes are fair, fit and inclusive;
• Regular training of employees with line management responsibilities to ensure the consistency in recruitment practices and approach.

Implement P&C strategies, policies and procedures including participation in P&C reports

• In collaboration with Head of P&C, monitor the implementation and compliance of P&C policies, SoPs and procedures including monitoring all P&C related activities to ensure P&C team compliance;
• Facilitate and continuously improve employee engagement activities in collaboration with the Staff Committee;
• Act as a resource for employees and managers to resolve workplace issues in a fair and equitable manner, providing advise on conflict resolution, disciplinary actions, duty of care and organizational policies to ensure consistent application;
• Facilitate regular employee relations and ensure employees are aware of grievance procedure and appropriate actions are taken and documented;
• Liaise with other NGOs working in country to compare policies and establish best practices and also keep up to date on P&C trends;
• Support successful implementation of People and Culture strategy through contribution to strategic P&C projects/initiatives;
• In close collaboration with Head of P&C support the implementation and compliance of safeguarding policy.
• Promote to ensure safer P&C practices are consistently applied in all P&C cycle;
• Act as P&C focal point for P&C related Partners Management;
• Work closely with Procurement Team in P&C Service Provider Request, Assessment and Selection.

Facilitate and Implement CARE learning and development strategies and programs

• Implement CARE L&D strategy that aligns with the operational needs of the CO.
• Work closely with various departments across the organization and having a full understanding of their units and training requirements.
• Ensure baseline training documents and learning activities are produced, maintained and available for the concerned departments and effectively used.
• Follow up to ensure allocated budget are well utilized in collaboration with Finance.
• Conduct training needs assessment to identify gap and develop training plans.
• Follow up to ensure capacity strengthening of staff to deliver high quality programs in response to humanitarian needs.
• Promote a culture of continuous learning and development within CARE Syria.
• Partner with external training provider in collaboration with Procurement team to enhance staff skills and knowledge.
• Develop and implement and evaluation framework to measure effectiveness of training programs.
• Track and report on key metrics related to learning and development which includes but not limited to training evaluation, satisfaction and impact.
• Facilitate knowledge sharing across the organization to promote learning and innovation.

Implement employee’s performance management to support learning and development

• Facilitate the entire performance management cycle (from goal setting, midterm review and performance review) following CARE Global Performance Management Framework and Approaches;
• Using CARE global performance tools and resources, conduct periodic refreshers training for managers and other categories of employees when required;
• Collaborate with Head of P&C as well as line managers to ensure that the learning and development initiatives, needs and opportunities of employees are clearly identified, and possible options discussed and implemented;
• Facilitate annual refreshers training on P&C policies and practices including safeguarding related to P&C

Required:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5 years of experience as an HR/P&C Generalist or in a similar role;
• Excellent interpersonal, communication, and conflict-resolution skills;
• Ability to handle sensitive information with integrity and confidentiality.
• Capacity to demonstrate CARE Core competencies and values;
• Strong organizational and time-management skills;
• Emotional and culturally intelligent to collaborate and work in a diverse team;
• Analytical and problem solving skills.

Safeguarding Commitments

The organization has a zero-tolerance approach toward sexual harassment, exploitation and abuse, and child abuse. We will carefully examine allegations and investigate, and take appropriate disciplinary action where this is needed, taking into consideration the rights and interests of the survivor, consistent with the organization’s survivor-centred approach. We make very clear that sexual harassment, exploitation and abuse, and child abuse in any form, perpetrated by our staff, partners or other related personnel, towards anyone, will not be tolerated.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, national origin, age, handicap, disability, or marital status.

How to apply

Application Procedure

All suitable candidates are required to submit their application through the link below:

https://forms.gle/DD5gExfdhcRuwjCp7

The closing date for application is Open for one month. However, applications will be reviewed on a rolling basis, and the recruitment process may start before the closing date.

At all stage of the recruitment and selection process, the organization will not request for any candidate to provide any financial details, money transfers or payments to be considered for any position or selected for a role.