Programme Quality (PQ) Coordinator, Damascus

Programme Quality (PQ) Coordinator Hybrid International Division Full time

Damascus, Damascus Governorate, Syrian Arab Republic Damascus, Damascus Governorate, Syrian Arab Republic

Description

Trócaire is an international NGO. We work with local partners in the world's most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:

• Promote Access to Justice;
• Achieve Climate & Environmental Justice;
• Ensure Women & Girls' Protection, Voice & Influence;
• Save Lives and Protect Human Dignity and
• Mobilise the Public on the island of Ireland to achieve Global Justice.

Find out more about the organisation at www.Trócaire.org

The Trócaire works through local partners and focuses on delivering an integrated humanitarian response that includes the provision of basic, food security, livelihood, and protection assistance and strengthening social cohesion within local communities. As a partnership agency, Trócaire works with a portfolio of local partner organisations to strengthen their capacities to deliver humanitarian assistance in a way that ensures compliance with international standards.

Trócaire is seeking to recruit a Programme Quality (PQ) Coordinator to be based in Damascus, Syria to support local partners in Syria.

The primary purpose of this role is to strengthen programme quality and results-based management (RBM) across the response. The postholder will work with programme teams and partner organisations to ensure quality benchmarks are applied consistently, support field monitoring and partner capacity strengthening, and use evidence and learning to improve programming and inform fundraising and adaptation.

The role will also contribute to core MEAL functions, including strengthening programme cycle management (PCM), data quality, analysis, visualisation, and reporting at Trócaire and partner levels. In line with Trócaire's partnership model and commitment to localisation, the role will provide accompaniment, advice, and training to partners.

The postholder will report directly to the MEAL Manager. This is a Fixed Term Contract of 1 year (with the possibility of extension) and is based in Damascus with frequent travel to programme locations and occasional travel to other locations.

Requirements

Key responsibilities:

Programme quality and results-based management (RBM):

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Ensure programme quality benchmarks are applied consistently across projects and partners, with a particular focus on Benchmark 6 (MEAL/learning for adaptive management) and Benchmark 7 (accountability, safeguarding, and responsible programming).
• Strengthen the integration of RBM across programme cycle management (PCM), including clear results frameworks, measurable indicators, and theories of change (where relevant).
• Support programme teams and partners to use monitoring, review, and evaluation findings to inform decision-making, programme adaptation, and quality improvement actions.
• Coordinate follow-up on quality-related actions agreed through monitoring visits, partner reviews, and internal reflection processes.
• Support onboarding and refresher orientation of staff and partners on programme quality standards, RBM, and core MEAL/accountability processes, including effective use of digital tools to support quality monitoring and learning.
• Support quality assurance during programme design and proposal development, ensuring alignment with organisational standards, RBM principles, donor requirements, and contextual analysis.

Partner monitoring and capacity strengthening:

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Plan and conduct joint partner field monitoring visits with Programme and MEAL colleagues, documenting findings, agreed actions, and follow-up.
• Provide practical coaching and accompaniment to partners on PCM/MEAL implementation, including ethical and safe data collection, data quality checks, and basic analysis.
• Guide partners to develop/adapt MEAL tools and processes (e.g., surveys, FGD/KII guides, monitoring templates), including enumerator briefings and field-level quality assurance.
• Promote and support appropriate disaggregation (including SADD) and use of the Washington Group Short Set where relevant and feasible.
• Support partners' use of digital data collection and reporting tools (e.g., Kobo, CommCare where relevant) and strengthen data management practices in line with Trócaire guidance.
• Ensure quality and compliance with safeguarding, protection mainstreaming, gender equality, and responsible programming standards across projects and partners.

Sector coordination, learning uptake, and alignment with standards:

In collaboration with the MEAL Manager and relevant colleagues, the Programme Quality (PQ) Coordinator will:

• Participate in relevant sector coordination meetings and working groups and bring key learning, guidance, and updates back to inform programme design and implementation.
• Support programme teams and partners to align activities with sector guidelines and minimum standards across Trócaire's active sectors/projects.
• Contribute to cross-sector learning by synthesising trends, risks, good practices, and recommendations for internal reflection and adaptation.

Evidence, context analysis, and innovative programming:

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Support context analysis and applied research (as needed) to strengthen programme relevance, targeting, and risk analysis.
• Contribute to identifying, documenting, and sharing innovative approaches and good practice, including what works, for whom, and under what conditions.
• Provide evidence inputs to fundraising efforts (e.g., needs analysis, results summaries, learning highlights), in coordination with relevant colleagues.

MEAL, data management, and reporting support: fhRIspl D2uTTn

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Support implementation of relevant elements of Trócaire's Global MEAL Policy and the country MEAL plan.
• Support the design and adaptation of MEAL frameworks and tools for projects/grants (e.g., logframes, indicator tracking tools, data collection tools).
• Compile, clean, analyse, and visualise partner and programme data to produce consolidated results for reporting and learning (reach, outputs, selected outcome indicators).
• Promote and oversee data quality assurance processes, including routine data verification and review of indicator tracking tool
• Coordinate partner reporting, including follow-up on timely submission of GMFs (Global Monitoring Frameworks) and Means of Verification (MoVs), and basic verification of reported figures against supporting documentation
• Support programme teams and the MEAL Manager in planning and managing baselines, PDMs, reviews, evaluations, and learning exercises, as required.

Accountability and do-no-harm:

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Strengthen accountability practices with partners, including feedback and complaints mechanisms and community information-sharing.
• Support administration of Trócaire's feedback and complaints system (logging, tracking, basic analysis and reporting) in line with safeguarding and confidentiality protocols, referring sensitive cases through established pathways.
• Ensure MEAL and accountability activities apply a do-no-harm approach and follow Trócaire safeguarding and confidentiality protocols, including safe data handling

Organisational learning and knowledge management:

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will:

• Contribute to organisational learning exercises (e.g., reviews, reflection events, MTR processes) by supporting evidence gathering, analysis, and synthesis of findings.
• Document and disseminate lessons learned from partner activities, approaches, methodologies, tools, and training resources developed at country and/or organisational level.
• Contribute to knowledge-sharing with the Global MEAL Team by supporting the documentation and sharing of country-level learning.

Other duties:

• Work collaboratively with colleagues across the Programme Impact & Learning and Programme teams to deliver team objectives.
• Undertake any other reasonable duties assigned by the line manager consistent with the nature and level of the post.

Essential Requirements

Qualifications

• Bachelor's degree in data analysis, development studies, social sciences or any other related field.

Skills

• Strong understanding of programme cycle management, results-based management, and programme quality approaches in humanitarian and/or development contexts.
• Ability to support partner monitoring, coaching, and capacity strengthening through accompaniment and practical training.
• Strong skills in data collection, cleaning, analysis, visualisation, and reporting, with attention to data quality and verification.
• High proficiency in digital MEAL tools, including Excel and digital data collection platforms (e.g., Kobo); experience with CommCare and data visualisation tools (e.g., Power BI) is an asset.
• Strong facilitation, coordination, and communication skills, including the ability to translate external guidance/learning into practical internal actions.
• Excellent written and verbal skills in English and Arabic.

Experience

• Minimum of 4 years' experience in a MEAL and/or programme quality/RBM role within an international NGO (or equivalent context).
• Demonstrated experience supporting partner monitoring and capacity strengthening (coaching, training, workshops) in a partnership-based context.
• Demonstrated experience supporting core MEAL activities (e.g., baselines, PDM, reviews, evaluations, learning exercises) and using findings to improve programme quality.
• Experience supporting at least two of the following areas: protection, livelihoods, basic needs, peacebuilding/social cohesion, or capacity strengthening.

Qualities

• Strong commitment to principles of partnership, solidarity, social justice, and localisation
• Ability to build credibility, work with, and influence a variety of colleagues in the development and implementation of systems and processes.
• Alignment with the ethos and values of Trócaire.
• Excellent communications skills.
• Constructively critical and analytical.
• Proactive, adaptable, and solution-oriented, with openness to creativity and innovation.
• Flexible approach and willingness to support priorities beyond strict role boundaries, as required.

Safeguarding Programme Participants-Children & Adults

Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives. More information on Trócaire's safeguarding policies available here.

Diversity and inclusion

We welcome diverse applicants to join our inclusive workforce.

Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.

Diversity and Inclusion statement available here

Benefits

What we can offer you:

The job opportunity will be offered, initially, on a fixed term contract of one year and is based in Damascus Syria (Hybrid Modality)

Trócaire offers a competitive package of salary and benefits.

Closing Date: 12:00 PM (local Lebanon time) on 16 October 2026