Communications and Media Officer - Syria Aleppo or Idleb

General Description of the Programme

Established in 1977, GOAL is an international humanitarian and development agency committed to working with communities to achieve sustainable and innovative early responses in crises and lasting solutions to poverty and vulnerability. GOAL has worked in over 60 countries and has responded to almost every major humanitarian disaster. We are currently operational in 18 countries.

GOAL began operations in Syria in 2013, responding to the acute needs of conflict-affected communities. GOAL’s areas of operation include, but are not limited to, Aleppo, Idleb and Lattakia Governorates, with operations expanding to new governorates across Syria.

GOAL Syria’s programmes focus on Food and Nutrition Security, Water, Sanitation and Hygiene (WASH), Shelter, Livelihoods/ERMS and Emergency Response, with an emphasis on cash and voucher modalities.

GOAL Syria implements its programmes directly, with over 500 staff based in Syria, and through Syrian NGO partners. GOAL’s programmes work at household and community levels to strengthen community resilience and household coping strategies.

Job Purpose

The Communications and Media Officer supports GOAL Syria’s communications, visibility and external engagement efforts by producing compelling stories, digital content and multimedia products that showcase programme activities, results and impact, while ensuring strong donor visibility and organizational positioning.

The role also contributes to GOAL Syria’s internal communications initiatives and supports the Communications and Media Department’s internal and external coordination efforts.

Duties, Objectives and Competencies

Storytelling & Content Development

• Develop high-quality written, visual and audiovisual content packages for GOAL’s communications, advocacy and donor visibility initiatives.
• Identify, develop and produce compelling human-interest stories, beneficiary profiles, case studies and success stories that demonstrate the impact of GOAL’s programmes.
• Conduct interviews with beneficiaries, community members, staff, partners and other stakeholders while ensuring dignity, informed consent and humanitarian communication standards.
• Draft and edit web stories, social media content, press releases, newsletters, speeches, talking points and other communications products.
• Work closely with programme teams to identify communications opportunities and ensure timely documentation of programme achievements and field activities.
• Contribute to the planning and implementation of communications campaigns and maintain content plans and editorial calendars.

Multimedia & Design

• Capture high-quality photography and mobile videography to support communications, advocacy, donor visibility and fundraising initiatives.
• Edit photographs and produce short-form videos and multimedia products for digital platforms.
• Design engaging social media graphics, infographics, presentations and other visual communications materials in line with GOAL’s branding guidelines.
• Package written and visual content for publication across GOAL’s website, social media channels, newsletters and other communications platforms.
• Maintain an organized archive of multimedia assets, ensuring appropriate metadata, consent records and accessibility.

Communications Coordination

• Coordinate closely with Programme, MEAL, Grants and technical teams to gather programme information and communications content.
• Liaise with GOAL’s Head Office Communications Team to ensure timely review, approval and publication of communications products.
• Support the implementation of donor visibility and branding requirements across programme activities.
• Coordinate with photographers, videographers, designers, consultants and other service providers when required.
• Ensure all communications outputs comply with GOAL’s editorial, safeguarding, branding and donor visibility standards.

External Engagement

• Support communications planning and logistics for donor visits, high-level missions, media visits and external events.
• Prepare communications materials, briefing packs, talking points and visibility products for external engagements.
• Coordinate communications activities with partners and support the development of joint communications products where appropriate.
• Contribute to strengthening GOAL Syria’s external profile through high-quality communications and effective stakeholder engagement.
• Undertake any other communications and advocacy responsibilities as assigned by the line manager.

Objectives

• Ensure the timely and successful implementation of donor-funded communications and visibility campaigns across humanitarian sectors, including food security, water, sanitation and hygiene, emergency response and shelter.
• Increase the range and reach of GOAL Syria’s internal communications tools and products.

Competencies

• Strong organizational skills, including the ability and willingness to contribute to the management and implementation of existing and new intra- and inter-departmental work processes within an international environment.
• Strong coordination and prioritization skills, including the ability to manage competing demands and adjust priorities as required.
• Strong teamwork and planning skills, including the ability to remotely coordinate and oversee the collection of communications content from field locations.

Requirements – Essential

• Syrian citizen.
• Bachelor’s degree in Communications, Journalism, Media Studies, Public Relations, Visual Communications, Multimedia, Cinema and TV, Graphic Design or a closely relateddiscipline; or a relevant diploma/institute qualification combined with relevant professional experience. Candidates without a formal higher education qualification may also be considered where they demonstrate substantial relevant professional experience and a strong portfolio of communications and media work.
• At least 2–3 years of relevant experience in communications, media, journalism or a similar role.
• Strong experience in drafting and editing written content, including human-interest stories, web stories, social media content and press releases. This will be assessed based on links to samples of work provided in the applicant’s CV.
• Experience in photography, mobile videography and audiovisual pre-production, production and post-production, including developing, scripting and editing short-form video. This will be assessed based on links to samples of work provided in the applicant’s CV.
• Proficiency in graphic design and visual communications, including Adobe Creative Suite (Photoshop, Illustrator, Lightroom and Premiere Pro) and Canva.
• Content management skills, including knowledge of archiving and multimedia publication formats.
• Advanced written and spoken English.

Requirements – Desired

• At least six months of work experience with a humanitarian or development organization.

General terms and conditions

Safeguarding

Children and vulnerable adults must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Safeguarding Statement
GOAL has zero tolerance for safeguarding violations. All staff are expected to adhere to GOAL’s Code of Conduct and Safeguarding policies, including the prevention of sexual exploitation, abuse, and harassment (PSEAH). Recruitment is subject to safeguarding checks, including reference verification

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.

How to apply

Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a Cover letter and an updated CV (no longer than four pages). Both must be in English.

Please note that only shortlisted candidates will be contacted.

GOAL has the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with GOAL at the same grade level and with similar job descriptions, experience, and educational requirements.

Qualified female candidates are strongly encouraged to apply.

The application deadline is 26 Oct 2026 however, you are encouraged to apply immediately as we will be reviewing applications on a rolling basis, therefore we may withdraw the position before the advertisement’s closing date if a suitable candidate/s is identified.

Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment is requested from you at the application or any stage of the recruitment process, please do not respond.

GOAL does not accept any responsibility for the accuracy, errors or omissions of any of the information contained in translated advertisements by an independent party on other sites or through other channels.